Installation of stove guards has been mandatory in Norway since 2010, which has rapidly and demonstrably improved the fire safety of homes. As the regulation entered force, several different kinds of stove guards entered the market very quickly, which was reflected in the product quality and caused extra work for the electricians. In 2014, the regulation was amended with a provision requiring that the stove guards meet European standard EN 50615, which specifies the minimum functional requirements for a stove guard. This was done to ensure that the original purpose of the regulation – reduction of stove fires – is met when the devices are installed in new apartments.
Contractors and developers who install hundreds of stove guards a year have more than just functional requirements for stove guards. When Norges Elektro, a company specialising in residential electric installations, decided to change its stove guard supplier, a natural choice was Safera’s retailer Garo AS. According to Henrik Lofstad, Project Manager at Norges Elektro, a stove guard must meet three key requirements, which are reliability, ease of installation and rapid resolution of problems.
Lofstad says that the Safera stove guards sold by Garo have proven to be reliable. The electricians have given very positive feedback on the ease of installation, and the end users too are happy with the product. The customers say that the stove guards remain inconspicuous when there is no danger, but work faultlessly when needed.
“We have been very satisfied with the Garo stove guards, as they have been very reliable. Furthermore, Garo’s customer service has been very quick, when needed.” Henrik Lofstad, Project Manager, Norges Elektro.
Installation of a stove guard in a new home is often a positive surprise
Lofstad thinks the stove guard regulation is an entirely positive thing, since it is a concrete way of improving fire safety regardless of the apartment. Many customers who would not have thought of requesting a stove guard for their new apartment have been pleasantly surprised by the extra protection it brings. Norges Elektro really know the end users of the products they install, since they often meet the buyers of the apartment already at the construction phase. This way, the residents know which kind of electrical solutions will be installed in their home and what options they have. Feedback from apartment buyers is delivered directly to Norges Elektro.
Norges Elektro is a typical Garo customer in both size and sector, and the collaboration between the companies has been excellent for a long time. Both parties have been very satisfied with the Safera stove guards, not only on account of their own experiences, but also customer feedback.
Norges Elektro AS
Established in 2005 and headquartered in Tønsberg, Norway, Norges Elektro AS is a company that specialises in residential electric installations. The company employs a total of 25 workers, of whom 22 are experienced electricians. The company’s most important operating areas in Norway are the counties of Vestfold, Telemark and Buskerud. Norges Elektro’s projects range from small houses to larger buildings.